Privacy Policy

Dovecote regards the issue of protecting your privacy online very seriously. We carefully protect your Personal Information (PI) from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under the conditions explained below. Inside the company, data is stored in password-controlled cloud based servers with limited access.

Use of Cookies

To ensure we are publishing content customers need and want, Dovecote collects aggregated site-visitation statistics using cookies. We do not track individuals’ use of the site.

When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.

We use this technology to compile aggregated statistics about Dovecote’s website usage. We do not share tracking information outside of Dovecote.

If you choose to not have your browser accept cookies from the Dovecote website, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

Your Personal Information

We will ask you for information that identifies you personally.

Personal information collected would include but not limited to name, postal address, email address, telephone number, credit card details (only for booking accommodation or service), country or location, and may include other information when needed to provide a service you requested.

Generally, this information is required when you book a tent on our website and/ or register to receive our email newsletters, offers and promotions.

Use of your Personal Information

We use your PI for the following purposes:

To finalise your reservation;

To establish and maintain business records;

To manage your stay at the Dovecote;

To send you newsletters, promotions, etc; You can choose to unsubscribe from our email newsletters service by clicking the dedicated link in them.

To conduct guest satisfaction survey;

To manage guests’ history;

To secure and improve your use of Dovecote’s website, including:

To improve website navigation and;

To implement security and fraud prevention means;

To comply with local regulations.

Disclosure/Sharing Of Personal Information

Dovecote will only disclose/ share your personal information, without notice, to internal and external recipients only in the following ways:

Internal

Dovecote staff and contractors.

Information Technology Support.

Medical services, if any.

Legal Department, if necessary.

Any relevant individuals of Dovecote.

External

Service providers for providing you with the services you require.

Third party service providers: IT subcontractors, banks, credit card companies.

Local authorities – As and when required by local law.

Consent

Generally, we will deem you have accepted the terms of our Privacy Policy when you book a tent on our website and/or register to receive our email newsletters, hotel promotion or other relevant information that may be of interest to you.

In cases required by applicable law, we will request for your express consent to receive such marketing materials.

Control of your Personal Information

You may contact us at any time to ensure that your personal information is correct and current. You can unsubscribe or cancel subscriptions to newsletters about our services and products via the links provided within the newsletters.

Contacting Us

Dovecote Holdings Pty Ltd

ABN: 47 620 072 791

27 Princes Highway Gerringong NSW 2534, Australia.

Phone: +612 4208 0109