Booking / Payment Policy
All reservation requests are subject to confirmation.
Booking for 8 guests maximum in Headland House and 4 guests maximum in Escarpment House, strictly.
Children are of course welcome.
Headland House: 2 nights
Escarpment House: 2 nights
Tariff includes the Australia Goods and Services Tax of 10%
A deposit of 50% of the total is required to secure your reservation. The balance is due 30 days prior to your arrival.
Cancellation within 30 days of arrival date: 50% forfeit of the total booking price.
Cancellation within 7 days of arrival date: 100% forfeit of the total booking price.
For reservations between 15 December and 15 January: Cancellations made within 60 days of arrival incur a 50% cancellation fee for each night cancelled. Cancellations made within 30 days of arrival incur a 100% cancellation fee for each night cancelled.
Website T & C’s
Introduction and General Information
Intellectual Property Rights
All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on our website and all content (including any applications) located on the site shall remain the sole property of Dovecote or its licensors (which includes other users).
You must not:
Republish material from our website without prior written consent.
Sell or rent material from our website.
Reproduce, duplicate, copy or otherwise exploit material on our website content in any way except for your own personal, non-commercial use.
You also agree not to adapt, alter or create a derivative work from any of our content except for your own personal, non-commercial use.
Redistribute any content from our website, including onto another website.
What we consider acceptable use of our website
You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.
You must not use our website to send unsolicited commercial communications.
You must not use the content on our website for any marketing related purpose without our express written consent.
We have restricted access to certain areas of our website. We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.
We also reserve the right to disable your user account at our sole discretion without explanation.
We endeavour to ensure that all content on our website is correct, To the extent permitted by the applicable law, we disclaim all representations and warranties with respect to the Site and any Material thereon, either express or implied, including but not limited to any implied warranties of merchantability or fitness for any particular purpose; in no event will we be liable for indirect, special, incidental or consequential loss or damage which may arise in respect of the Site, its use, or in respect of other equipment or property, or for loss of profit, business, revenue, goodwill or anticipated savings, even if we have been advised of the possibility of such loss.
Limitations of our Liability
We do not exclude liability for death or personal injury to the extent only that the same arises as a result of negligence for which we are liable or otherwise, will be limited as follows:
The website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage due to the use of the information or products sold from this website.
In the event that any exclusion or other provision contained in these Terms be held to be invalid for any reason and we become liable for loss or damage that could otherwise have been limited, such liability shall be limited to $10
Dovecote does not warrant that functions available on the website will be uninterrupted or error free, that defects will be corrected, or that the server that makes the website available is free of viruses and / or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements.
Dovecote may change these terms from time to time and so you should check these terms regularly. Your continued use of our website will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using our website immediately.
If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of New South Wales and Australia, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
Law and Jurisdiction
These Terms and all use of our Site is governed by the laws of New South Wales and Australia and any questions arising shall be dealt with only by the New South Wales and Australian courts.
Registrations and Authorisations applicable to Dovecote
Dovecote is GST registered and our ABN is:
Contacting Dovecote about these terms and conditions
The full name of our company is Dovecote Pty Ltd
Our address is 23 Princes highway Gerringong NSW 2534, Australia. Contact phone number is 0447 005 092
Dovecote regards the issue of protecting your privacy online very seriously. We carefully protect your Personal Information (PI) from loss, misuse, unauthorised access or disclosure, alteration, or destruction.
Your personal information is never shared outside the company without your permission, except under the conditions explained below. Inside the company, data is stored in password-controlled cloud based servers with limited access.
To ensure we are publishing content customers need and want, Dovecote collects aggregated site-visitation statistics using cookies. We do not track individuals’ use of the site.
When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.
We use this technology to compile aggregated statistics about Dovecote’s website usage. We do not share tracking information outside of Dovecote.
If you choose to not have your browser accept cookies from the Dovecote website, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.
Your Personal Information
We will ask you for information that identifies you personally.
Personal information collected would include but not limited to name, postal address, email address, telephone number, credit card details (only for booking accommodation or service), country or location, and may include other information when needed to provide a service you requested.
Generally, this information is required when you book a tent on our website and/ or register to receive our email newsletters, offers and promotions.
Use of your Personal Information
We use your PI for the following purposes:
To finalise your reservation;
To establish and maintain business records;
To manage your stay at the Dovecote;
To send you newsletters, promotions, etc; You can choose to unsubscribe from our email newsletters service by clicking the dedicated link in them.
To conduct guest satisfaction survey;
To manage guests’ history;
To secure and improve your use of Dovecote’s website, including:
To improve website navigation and;
To implement security and fraud prevention means;
To comply with local regulations.
Disclosure/Sharing Of Personal Information
Dovecote will only disclose/ share your personal information, without notice, to internal and external recipients only in the following ways:
Dovecote staff and contractors.
Information Technology Support.
Medical services, if any.
Legal Department, if necessary.
Any relevant individuals of Dovecote.
Service providers for providing you with the services you require.
Third party service providers: IT subcontractors, banks, credit card companies.
Local authorities – As and when required by local law.
In cases required by applicable law, we will request for your express consent to receive such marketing materials.
Control of your Personal Information
You may contact us at any time to ensure that your personal information is correct and current. You can unsubscribe or cancel subscriptions to newsletters about our services and products via the links provided within the newsletters.
Dovecote, 27 Princes highway Gerringong, NSW 2534 Australia
Tel +61 447 005 092
Our concierge is dedicated to making your stay perfect, including organising activities and bespoke experiences.